Pierre Servan is Factor Quality's founder, principal consultant, owner and leader. He has more than 20 years in the Quality industry. His vision 7 years ago was to help customers fix any quality issues, improve their businesses and help them get certified. He started in the industry in 1997 as a salesperson for an ANAB certified registrar. He naturally developed knowledge and skills that allowed him to start performing certification audits for the same registrar for over 5 years. He developed naturally into a Quality systems lead for a global semiconductor company where he continued learning more about Quality management. He quickly became the North America Quality manager for this organization. But in 2011 he decided to open his own business. With a unique vision to help multiple companies manage their quality activities without over-complicating their organizations. He keeps up with the industry by attending trade-shows, conferences, symposiums and ASQ meetings. He is the one who keeps Factor Quality in sync with the quality industry and ensures that our knowledge is current and valuable to our customers.